Irritating telemarketing calls from Prudential
Posted on | October 14, 2009 | No Comments
I am quite irritated by the monthly telemarketing calls from Prudential trying hard to make an appointment with their agents. Their style of approach is very standard, like telecasters reading their scripts from screen, except, monotonously. I kept insisting I am not interested; they kept swaying me even though I insisted I have these policies.
Although, some of their policies are attractive, their “try hard” service approach sucks big time. This tells me so much about the information systems they are using? I supposed their systems are independent silos, information is not shared across the different functional groups, thus, I kept receiving telemarketing calls on the same products.
This is not the first I am experiencing Prudential’s super poor customer service. The other incident was annual policy review with agent Max, which was scheduled on a Saturday morning. He even dropped me a reminder on Friday evening; guess what, he just disappeared into thin air on Saturday without bothering to drop me a message or apology. Nothing!!!
Prudential service simply sucks, dun understand how they manage their agents and systems. So crappy…
~Jotting down my memories, creating new life’s chapter~
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- Down with Food Poisoning
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About Me
Mark Tan, Singapore.
Simple guy enjoying life.
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