Another case of bad service…

Posted on | July 2, 2010 | No Comments

I am wondering it may be due to the current bad experience I have with the local outlet customer service, as such, I am quite irritated by the service rendered by the food stall Food Junction.

Comparing the Food Court in Singapore, the service quality provided in the order of Good to Worst: Banquet, Koipitiam, Food Junction.

Today, I am quite irritated by the way the stall supervisor handle their customers. I do not understand why are Ah Tiong dominating the service industry when they cannot understand English or articulate it well. Firstly, they are rude to their customers by ignoring the customers and making small talks among themselves. Secondly, they are plainly loud; the supervisor talk in a low loud pitch, saying “I am trying to salvage the situation, you all keyed wrongly.” In the back of my mind, I am thinking, you, as the supervisor, also take the wrong order, and rude to me. What makes you any different from your staff.

Personally, after experiencing such a negative service, I definitely won’t buy from them again.

The phrase is always true, “Customer is always right”, “A demanding customer, is a good customer, because s/he makes the dollar worth.” Why would I want to give you money when you do not provide the value needed?

I felt that companies out there, especially service oriented ones, do not understand and appreciate what long-term customer relationship can bring for them.

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