15 Responses to “Subtle Senses – Worst spa ever!”

1. Mark Tan
   July 16th, 2010 @ 11:49 am

   Anyone going to SCT to take action? Drop me a message. Let’s join forces together!

2. Archana
   July 20th, 2010 @ 12:12 pm

   Is there any affected customer of subtle senses?

   I have a true spa package, Subtle Senses changed my package without even informing me. Last time, I casually wanted to check my package value. Then i got their weird calculation and package changes. They dint my honor my true spa package. They say all those are ignored. They are completely unprofessional and unfair in treating true customers.

   They have a very poor attitude to deal with customer and the service is worse to the core.
   I am losing more 1300 dollars on their revised package with all free and bonus compliments i had with true spa.

   I am looking for people who have experience these with them. so that, together we can take some action.

   If you have still unaware of their disgusting revision, please walk in and enquire with them. Only then you will know whats happening with your packages.

   When you call and speak to them,they will still pretend to offer you the same package. You may think instead of hydrobath, they provide you with some foot spa or body scrub. But thats not the case.
   ___________
   Know more:

   I am planning to go to CASE for Subtle senses for not honoring existing true spa membership packages and benefits. Moreover, they have a very poor customer service. They don’t pick up or answer calls promptly. They speak very rudely to customers and members of true spa. They keep saying True Spa doesn’t exist anymore, so they cannot give me the existing member privileges. They keep saying “this is subtle senses, service provider and not true spa.”

   For the management acquisition or take over, why should customers face the loss? It is our hard – earned money. We cannot donate it for developing subtle senses. For the existing packages, they deduct rates for each massage as per their weird calculation which is twice as much we pay for one massage in true spa. They ceased the bonus, vouchers and package compliments completely. This is unfair for the existing members of true spa. I was shocked to see my package as they deducted my package without even informing me about the changes or the revision they made in my packages and prices.

   They claim that they don’t profit out of our loss. But that’s not our problem. If they acquire, they have to either keep the customers unaffected or provide equivalent compensation.

   This is ridiculous. I don’t suggest this spa for any reason. The spa is much worse than before. Join me or write to me to stand against subtle senses if you are an affected customer.

3. Hysterical
   July 20th, 2010 @ 7:38 pm

   Been searching the whole web for people like us.. I called CASE but it seems we can only make a complaint and the better way it seems is to go to Small Claims Tribunal or file a collective suit. Found a forummer interested to file a collective suit, hopefully we can all get together on this and try to get back as much of our money that’s already lost I’ve even purchased their Biz Profile to prepare for SCT (can send it to you, drop me a line)

4. larlemo
   July 21st, 2010 @ 3:56 pm

   Count me in for any action to be taken against True Spa.
   I want my money back….

5. JS
   July 22nd, 2010 @ 4:24 pm

   Actually I do not know how to proceed to do the claim. The bank will now stop to pay the Spa Company. My money keeps flowing out without getting anything back. Shld I just let my True package brought over to Subtle Senses? Going thru small claim will need a lot of time and to approach to the counter personally which I do not think I have the time to spent on these……… anyone advise?

6. JS
   July 22nd, 2010 @ 4:26 pm

   Revised from my previous post:
   Actually I do not know how to proceed to do the claim. The bank will NOT stop to pay the Spa Company. My money keeps flowing out without getting anything back. Shld I just let my True package brought over to Subtle Senses? Going thru small claim will need a lot of time and to approach to the counter personally which I do not think I have the time to spent on these……… anyone can advise?

7. JS
   July 22nd, 2010 @ 4:42 pm

   take a look at this link : http://www.truespa.com.sg

8. YC
   July 26th, 2010 @ 10:45 am

   count me in.

   drop by sublet senses last month for some clarification of my package balance with my one of my friend (also a member).

   an email being sent earlier to them informing of our purpose of arrival yet no preparation at all. reason being; they just took over & still in the midst in compiling clients package by thier executive vice president Nora Tien & will get back to us in 2 weeks time which never come…

9. Tini
   August 2nd, 2010 @ 11:02 am

   If you are all claiming through Small Claim Tribunal, count me in.

10. Shi Hui
    August 2nd, 2010 @ 5:40 pm

    count me in too. i’ve been unable to get anyone.

11. pandapanda
    August 3rd, 2010 @ 5:22 pm

    Count me in!!

    I really furious with them, last time i went down to Takashimaya to face the ppl there, and they just coldly reply to me to file to CASE.
    they said the they did not received our money, True Spa did. they are only a “SERVICE PROVIDER”.
    so they can’t do anything to tackle the matters.
    another thing is, when i search the web and go to their website (subtle senses informing true spa no longer exist, bla bla bla…) then they put some email address, well for information, the person (name Jordan) not with the company anymore. why put a non existing person in the web?!!!

12. David Lee
    August 5th, 2010 @ 10:29 am

    I have similar problems as well, find it hard to call in to get an appointment.

    I have signed a package for 8 facial sessions, with another 8 sessions to be utilised during non-peak hours (when under True Spa). Under the new management, they no longer have this distinction between peak and non-peak hours. However, to my horror, I have only been credited with 8 sessions instead of the 16 I paid for.

13. Mark Tan
    August 5th, 2010 @ 10:42 am

    Based on TPL, I think we should go down to convert our TS package to SS package. Hopefully they will honour after last week session.

    TPL said “I have TS package. Since I was unable to get anybody from SS at Taka,I went down to the spa at Taka on Tues, 3 Aug. afternoon. I talked to the consultant and got my package converted with no extra cost. She converted by balance credit to no. of treatment sessions eg: body massage and tummy wrap. On the same day, i made an appt in Sept 2010. Dun bother to call SS via phone, just go down to SS at Taka.”.

14. Mh
    August 15th, 2010 @ 2:42 pm

    Count me in.

15. JL
    September 1st, 2010 @ 7:42 pm

    hi all,

    we have to go SCT as individual.

    i have filed a case with SCT, and prepare to go for hearing, may i have your help to be my witness on the poor service that we are experiencing for the past few month?
    tips: we must have a record when we have no response from them, be it phone call/email/or personal visit.

    we can only support each other from here. thank you.

    J
    redplanet@fastmail.fm

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