Citibank Service Sux

Posted on | October 18, 2011 | No Comments

Being a long while, since I updated my blog… Changing the blog theme and updating the content soon…

In the midst of the transformation, I just have to post another customer service update from Citibank.

Frankly, I am quite pleased with the services provided by the bank last year, everything is quite prompt, little/ no hiccups at all. However, this year is quite drama. To start of, I have called 2 times to request for an annual fee waiver for one of my credit card. After waiting for 3 weeks of no call backs, I decided to terminate the card. I called the CSO, telling her that I would like to terminate the card; her immediate response was, no problem I can help you to waive the annual fee and no charges. I was like what the hell! Called you to waive off, no response, now you telling me I can do a free waiver. I told her I am not interested due to the poor service rendered, and to proceed with my termination request. Which she said will take 3 working days to process!

Oh well! That’s on 20 September 2011. And today, when I access my banking account… To my surprised, I see late charge fee, interest charges for late fee… I am thinking what the hell! Didn’t I terminate the card??? Oh well, what to do when the service is so crappy. I have to go through the hassle of calling again… And the standard SOP kicks in again, “Oh is it due to the annual fee and charges, I can do a free waiver for you… blah blah blah…” I told her I wanted to terminate the card, and this is the second time I am calling… And she responded it will take 3 working days to process!

I am thinking where and which part of the conversation is miscommunicated?

Today, I did my waiver for UOB card, it is such a breeze! Immediate Approval! Wake up your ideas, Citibank!

Related posts:

1. Poor response from citibank help desk
2. Subtle Senses – Customer Service Sucks!
3. Another case of bad service…
4. Comparing Starbucks and CoffeeBean Service
5. Subtle Senses Customer Service

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